Refund policy

Change of mind
Each artwork is printed, signed and finished to order, so we don’t accept returns for change of mind. Please check the size and finish carefully before ordering. Not sure what will suit your wall? Email a photo and the wall width to info@studioelwood.com.au and we’ll help you choose.

Damaged or faulty artwork
Every order is fully insured in transit. Please inspect your artwork when it arrives. If it is damaged, faulty or not what you ordered, email info@studioelwood.com.au within 7 days of delivery with photos, and we’ll repair, replace or refund it at no cost to you.

Cancellations
You can cancel your order any time before it is dispatched by emailing us.

Refunds
Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

Gift cards
Gift cards can’t be refunded.

Your rights under the Australian Consumer Law are not affected by this policy.